Privacy Policy

Last updated: May 14, 2025

At Sociocity, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform.

1. Information We Collect

We collect information through:

  • Social Media Integrations (via official APIs):
    • Instagram: Profile data, basic analytics
    • LinkedIn: Employment history, skills
    • YouTube: Channel statistics, content metadata
    • Snapchat: Display name, Bitmoji avatar
  • Direct User Input:
    • WhatsApp messages and interactions
    • Web forms (age, location, niche preferences)
    • Creator profile customization

2. How We Use Your Information

  • Facilitate creator-vendor matching
  • Generate anonymous audience insights for vendors
  • Improve platform algorithms and features
  • Prevent fraudulent activities
  • Communicate service updates

3. Information Sharing and Disclosure

  • With Vendors:
    • Anonymized creator statistics
    • Aggregated audience demographics
  • Third-Party Services:
    • WhatsApp API for communication
    • MongoDB Atlas for database storage
    • AWS/GCP for cloud infrastructure

4. Your Privacy Rights

  • Access your collected data through profile dashboard
  • Request correction of inaccurate information
  • Delete account and associated data (30-day backup retention)
  • Opt-out of data processing (limits platform functionality)

5. Data Security

  • End-to-end encryption for WhatsApp communications
  • OAuth 2.0 for social media integrations
  • Regular security audits
  • Role-based access controls
  • Data anonymization where possible

6. Data Retention Policies

  • Active accounts: Data retained indefinitely
  • Inactive accounts (1+ year): Automatic anonymization
  • Deleted accounts: Full deletion within 45 days
  • Backup retention: Maximum 90 days

7. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect data from minors without parental consent.

8. Updates to This Policy

We will notify users of material changes via:

  • Email to registered accounts
  • Platform notification banner
  • WhatsApp broadcast message