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Privacy Policy

At Sociocity, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform.

Last updated: May 14, 2026

1. Information We Collect

We collect information through:

  • Social Media Integrations (via official APIs):
    • Instagram: Profile data, basic analytics
    • LinkedIn: Employment history, skills
    • YouTube: Channel statistics, content metadata
    • Snapchat: Display name, Bitmoji avatar
  • Direct User Input:
    • WhatsApp messages and interactions
    • Web forms (age, location, niche preferences)
    • Creator profile customization

2. How We Use Your Information

We use your data to:

  • Facilitate creator-vendor matching
  • Generate anonymous audience insights for vendors
  • Improve platform algorithms and features
  • Prevent fraudulent activities
  • Communicate service updates

3. Information Sharing and Disclosure

We may share your information with:

  • Vendors:
    • Anonymized creator statistics
    • Aggregated audience demographics
  • Third-Party Services:
    • WhatsApp API for communication
    • MongoDB Atlas for database storage
    • AWS/GCP for cloud infrastructure

4. Your Privacy Rights

You have the right to:

  • Access your collected data through your profile dashboard
  • Request correction of inaccurate information
  • Delete your account and associated data (30-day backup retention)
  • Opt-out of data processing (note: this limits platform functionality)

5. Data Security

We protect your data using:

  • End-to-end encryption for WhatsApp communications
  • OAuth 2.0 for social media integrations
  • Regular security audits
  • Role-based access controls
  • Data anonymization where possible

6. Data Retention Policies

Our data retention timelines:

  • Active accounts: Data retained indefinitely
  • Inactive accounts (1+ year): Automatic anonymization
  • Deleted accounts: Full deletion within 45 days
  • Backup retention: Maximum 90 days

7. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect data from minors without parental consent.

8. Updates to This Policy

We will notify users of material changes via:

  • Email to registered accounts
  • Platform notification banner
  • WhatsApp broadcast message

Questions or Concerns?

If you have any questions about this Privacy Policy, please contact our Data Protection Officer.

Contact Privacy Team
Privacy Policy | Sociocity